Customer Service Assistant Officer

Join Kuok Group as a Customer Service Assistant Officer and become a vital part of our dynamic team in beautiful Bali! This role offers a unique opportunity to support daily administrative and customer service functions while maintaining a professional and welcoming environment. Located in Canggu, Badung, you'll be at the heart of our operations, handling inquiries, resolving issues, and ensuring our guests have a memorable experience.

As a Customer Service Assistant Officer, you'll be the first point of contact for our clients, providing them with the information and assistance they need. You'll work closely with our team to ensure smooth operations and high customer satisfaction. This is a fantastic opportunity to grow your career in a supportive and innovative company.

If you're passionate about customer service and eager to make a difference, we invite you to apply and be a part of our journey in Canggu, Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person, ensuring timely and professional responses.
• Assist in the coordination of customer service activities, including scheduling, reservations, and event planning.
• Maintain accurate records of customer interactions and transactions using CRM software like Salesforce or HubSpot.
• Provide information about products, services, and company policies to customers.
• Collaborate with other departments to resolve customer issues and ensure a high level of customer satisfaction.
• Assist in the organization and management of customer service data and reports.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the development and implementation of customer service improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2 years of experience in customer service or administrative roles.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software like Salesforce or HubSpot is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Strong organizational and problem-solving skills.
• Passion for providing excellent customer service and a customer-centric approach.

🛠️ Keahlian

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