Collections Officer - Lampung (Contract Role)

Join Infomedia Nusantara as a Collections Officer in Bandar Lampung, Lampung and play a pivotal role in ensuring timely payments from Telkomsel Halo customers. This contract position offers a dynamic work environment where you will engage directly with customers, resolve payment issues, and contribute to the financial health of the company. With a focus on customer service and collections expertise, this role is perfect for someone looking to make a difference in a growing industry.

As a Collections Officer, you will be the first point of contact for customers with payment issues, working closely with the collections team to recover outstanding amounts. You will use various tools such as CRM systems and payment gateways to track and manage customer accounts. This role is ideal for someone with a background in collections, customer service, or a related field.

Infomedia Nusantara is a leading provider of digital services in Indonesia, with a strong presence in the telecommunications sector. We are committed to delivering exceptional customer experiences and ensuring the timely collection of payments. Join us and be part of a team that values integrity, professionalism, and a customer-centric approach.

📋 Tanggung Jawab Pekerjaan

• Manage and track customer accounts to ensure timely payments.
• Engage directly with customers to resolve payment issues and negotiate payment plans.
• Use CRM systems and payment gateways to monitor and update customer accounts.
• Collaborate with the collections team to recover outstanding amounts.
• Provide excellent customer service and maintain a high level of customer satisfaction.
• Generate and analyze reports to track collections performance.
• Stay updated with industry trends and best practices in collections.
• Adhere to company policies and procedures related to collections and customer service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in collections, customer service, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and payment gateways.
• Knowledge of collections processes and best practices.
• Ability to work under pressure and meet deadlines.
• Familiarity with the telecommunications industry is a plus.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Excellent problem-solving and analytical skills.

🛠️ Keahlian

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