IT Support Specialist - Malang, Jawa Timur

Join Dua Pendekar Ayam as an IT Support Specialist and play a pivotal role in maintaining our technology infrastructure. We are seeking a proactive, service-oriented, and technically skilled professional to ensure seamless IT operations, troubleshoot issues, and support our team in Malang, Jawa Timur.

At Dua Pendekar Ayam, we are a growing company with a strong focus on innovation and customer satisfaction. Our mission is to provide the best IT support services to our clients, and we believe that your expertise and dedication will be instrumental in achieving this goal. In this role, you will be working closely with our IT team to ensure that all our systems are running smoothly and efficiently.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to end-users, including troubleshooting hardware and software issues.
• Install, configure, and maintain IT equipment, including computers, servers, and networking devices.
• Monitor and maintain our network infrastructure, ensuring optimal performance and security.
• Assist in the implementation and maintenance of our IT security measures.
• Manage and oversee the company's IT inventory, including software licenses and hardware assets.
• Provide training and documentation to end-users on the use of IT systems and tools.
• Work closely with the IT team to ensure the smooth operation of our IT infrastructure.
• Stay up-to-date with the latest IT trends and technologies to ensure our systems are always running at their best.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support roles.
• Proven experience with ITIL framework and best practices.
• Strong knowledge of Windows Server, Active Directory, and networking protocols.
• Familiarity with IT security best practices and tools.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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